Ship & Shop E-Commerce Platform
Our client: Ship & Shop
The problem
Curated global products need a unified digital channel that presents them clearly and attractively while making discovery, ordering, and delivery tracking simple for local customers. This model also requires an accessible Arabic shopping experience, guest checkout, locally relevant payment options, and responsive customer support.
The solution
Codext Soft developed a fully responsive Arabic RTL B2C platform that combines a contemporary, visual shopping experience with an integrated operational layer. The platform supports category browsing, search, offers, wishlists, shopping carts, guest or registered-user checkout, cash on delivery or bank-transfer payment, and order tracking by order number and phone number. It also provides direct WhatsApp support, FAQs, shipping and returns policies, an installable Progressive Web App (PWA), and an administrative dashboard for managing products, orders, content, offers, and customer service.
Platform Features
What this platform delivers — from essentials to pro capabilities
Content Management (CMS) — A flexible system that lets you edit site pages (About, Privacy Policy, Contact Info) with ease and without any programming experience.
Product Management — A comprehensive system for adding products with multi-level categories, images, videos, detailed specifications, and multiple variants (size, color) at different prices.
Membership System — Customers can register their own accounts to track orders and save addresses, with full support for fast guest checkout.
Interactive Shopping Cart — A smart cart that calculates totals and shipping costs instantly and saves the customer's products until they return.
Integrated Order Management — A complete order lifecycle from confirmation through packing and shipping to delivery, with a visual tracking page for the customer.
Communication & Follow-up — Lets sales staff log their communications and follow-ups with the customer inside the dashboard to ensure service quality and delivery.
Complaints & Feedback System — A ticketing system that lets customers submit and track complaints, with a reply thread between the customer and management.
Inquiries Management — Direct channels for visitors to ask product questions and receive thorough answers from your team.
Customer Reviews & Ratings — A star-rating system with admin controls to review and approve ratings before they go live.
Ads Management — Dedicated advertising spaces inside the platform for your own offers or third-party ads, with full control over placement and duration.
Installable Progressive Web App (PWA) — A technology that turns the site into an app customers can install on their screens with one tap, boosting loyalty and repeat purchases.
Instant Smart Search — A search engine that shows results and suggestions as you type, with advanced filter options.
Coupons & Offers System — A tool to create discount codes (percentage or fixed amount) with usage conditions and expiry dates.
Quick WhatsApp Ordering — A button on every product page that sends a ready-made message with product details to your WhatsApp number.
Marketing Landing Pages — Create standalone, attractive pages for a specific product or campaign to boost conversion rates from paid ads.
Comprehensive Dashboard & Reports — A dashboard screen with real-time charts and statistics on sales, orders, and best-selling products.
Ad Tracking Pixel Integration — Dedicated settings areas to add Meta (Facebook), TikTok, and Google tracking codes for campaign measurement and retargeting.
Admin Audit Log — A system that silently records every action inside the dashboard (who edited what and when) for full transparency and accountability.
Email Newsletter Marketing — A tool to collect interested visitors' email addresses and build a database for sending new offers.
Security Architecture & SEO — Deep engineering measures to protect the platform from attacks and optimize its pages for top Google rankings.