Frequently Asked Questions
Frequently asked questions
Straight answers to what our clients ask most — and if you cannot find yours, ask us directly.
Websites
We provide integrated digital solutions: website and landing page design and development, e-commerce stores, custom systems and software, mobile apps, domain registration, website and email hosting, visual identity design, advertising design, AI solutions, automation, and technical consulting.
The timeline depends on the project's size and scope. We set a precise schedule after studying the requirements, and commit to clear phases including design, development, testing, and launch. Contact us to study your project and determine an accurate timeline.
We build fully custom websites tailored to each business identity and goals. We design from scratch (UI/UX) rather than just assembling ready-made templates, while ensuring usability, fast loading, and search engine visibility.
Yes, we offer periodic maintenance packages including security updates, backups, performance monitoring, and minor content changes. You can agree on a monthly or annual package that fits your business size.
Yes, we build complete e-commerce stores including shopping cart, product and inventory management, orders, and shipping. We also prepare integration with payment gateways available in the local and Arab market as they become available.
Yes, we build websites following SEO best practices from the start: friendly URL structure, meta titles and descriptions, loading speed, mobile compatibility, and structured data (Schema) — plus we can prepare a comprehensive optimization report after launch.
Apps
Yes, we develop mobile apps for both Android and iOS using modern technologies, with a focus on performance and user experience — with full integration with backend systems and databases.
Yes, we develop professional Windows desktop applications that run locally on the device (such as Baseera Pro, Baseera Lite, Saloni Pro, and Khadamati Pro) — with offline support, automatic backups, and secure digital licensing.
Yes — paid apps offer a full-featured free trial for 30 days with no credit card required. After the trial, you can subscribe annually, get a lifetime license, or keep using the app in read-only mode.
Your data is fully saved on your device and is never deleted. The app switches to read-only mode — you can review and export your data anytime, and once you subscribe, all features work immediately again.
Yes — our desktop apps run 100% locally without needing a permanent internet connection. (Baseera Pro only requires a connection when performing the actual website scan, while all other tasks run locally.)
Hosting
We provide website and email hosting plans. Full details (storage, prices, features) are published from the control panel and available on the hosting page — and you can always contact us for a plan that fits your project.
Yes, we help you register the right domain for your business and manage its technical settings (DNS, email, redirects) with renewal follow-up.
Yes, we offer free website migration with your subscription: we move files, databases, and email from your current provider with minimal downtime, and ensure the website works fully before closing the old account.
Absolutely — you can change your plan anytime. Upgrades are billed pro-rata for the remaining period, and downgrades apply from the next billing cycle. All without losing any data.
Yes — all our hosting plans include a free SSL certificate that is automatically activated for your website, so the browser shows the padlock icon and the connection between visitor and server is fully encrypted.
Pricing
Each project is priced based on actual requirements: scope, complexity, technologies, and timeline. After discussing your idea, we send a clear proposal with the work items and cost — no hidden fees.
We currently accept bank transfers and local money transfers. We are working on enabling credit card payments and will announce it as soon as it launches.
Yes — for larger projects we agree on a milestone-based payment schedule (e.g., a starting payment, a payment at mid-execution, and the final payment upon delivery). Details are set in the contract.
No — we believe in full transparency. The price agreed in the contract is the final price, and any additional service requested later is quoted clearly before execution. No hidden fees at all.
Support
You can reach us via the contact form on the site, email info@codextsoft.com, phone +963995408915 or +963948369035, or directly via WhatsApp from the contact widget.
Yes, we believe in continuity: we provide post-launch support and follow-up, plus maintenance and continuous development plans based on the project's needs.
We provide a warranty period on projects covering any technical issue that appears after delivery within the period agreed in the contract, plus a free follow-up period after launch to ensure stability.
Our support team is available on official working days, and we commit to responding within 24 hours maximum. Urgent cases (like a live website outage) are handled with top priority.
AI
We use AI and automation where they bring real value to the problem at hand — not as a tech gimmick. We analyze the need first, then choose the best solution.
We use AI as a helper tool within environments we control, and we never share our clients' data or projects with outside parties. Any integration with external AI services requires your prior consent and a clear data processing agreement.
No — AI is an assisting tool that speeds up production and improves quality, but deep understanding of your requirements, design decisions, code review, and quality assurance remain the full responsibility of our human team.
Projects
We start by listening and understanding the problem, then studying requirements and options, then design, development, testing, then launch and continuous improvement. You can start the conversation from the contact page or WhatsApp.
We rely on a single agreed communication channel with you (WhatsApp or email), send periodic progress reports at the end of each phase, and give you the chance to provide feedback before moving to the next phase.
Yes — after full payment, you receive the complete source code with the necessary documentation (architecture, deployment setup, and credentials), and the project becomes fully yours.